ITCONTACT delivers a first class and cost effective IT Support service.We successfully support and maintain the IT systems of a wide variety of Midlands based organisations across all sectors and sizes.If you require support – either as an outsourcing measure or as a supplement to internal IT staff we can help.
Rather than seeing ourselves as an external company, we focus highly on becoming an integral part of your organisation so that we fully understand how IT is utilised and build strong working relationships with you.
Key benefits of a support arrangement with ITCONTACT:
Access to experienced and trained Microsoft and PC, Apple MAC and Linux systems.
Unlimited helpdesk cover, by telephone or email including out-of-hours cover for evenings and weekends by request
A tailored Service Level Agreement outlining the exact levels of service and all aspects covered.
Dedicated onsite visits enabling us to integrate fully into your organisation and build working relationships with all staff.
Detailed and transparent monthly reports outlining calls received during the month, associated action and outcome.
An introductory network audit – an essential requirement for identifying all potential issues to be resolved at the outset.
To discover how access to professional IT support professionals can considerably improve your business stability, contact us .
Download the remote screen sharing helpdesk software here:
